All property agents and professionals carrying out estate, lettings and property management work in the property industry have a legal responsibility to join an authorised redress scheme and signpost this to their customer.
Home Estate is a member of The PRS
Making a complaint to Home Estate
All agents must be given the opportunity to resolve the complaint themselves. It is only fair and reasonable to allow them to do so.
Tell the Agent why you are unhappy, setting out the act or omission you believe has occurred.
Let the Agent know what you would like them to do to resolve your complaint.
Follow up any conversations in writing, making a note of the date and time and who you spoke to. Keep copies of all correspondence with the Agent.
If you are not happy with the response you can then contact the PRS
Property Redress Scheme which Home Estate is a member of (Membership No PRS002567)
https://www.theprs.co.uk/Home/Index